Creighton University Ticketing Policies
CREIGHTON UNIVERSITY ATHLETIC TICKET OFFICE
701 Florence Boulevard | Monday-Friday, 9AM-4:30PM | Phone 402-280-JAYS (5297) | Fax 402-280-3373 | cuticketoffice@creighton.eduCreighton University Athletic Ticket Policies
SEASON TICKET POLICIES | MEN'S BASKETBALL PRIORITY POINT RANKING | SINGLE-GAME TICKET ORDERS
AWAY CONTESTS & POST-SEASON TICKETS | BUSINESS HOURS | GAMEDAY TICKET SALES
ACCESSIBLE SEATING | CHILDREN & YOUTH POLICY | REFUNDS & EXCHANGES
SEASON TICKET TRANSFER POLICY
Season Ticket Policies
Season ticket holders have the first right of refusal of their current seat location before seats become available to any other ticket purchasers. In order to retain seat locations, orders must be received by the set season ticket deadline listed on the renewal form/invoice. This deadline is placed so we will know which seats can be offered to season ticket holders requesting a new seating location or to new season ticket holders. All season tickets are property of Creighton ATO and are subject to revoking or relocation of tickets per decision determined by the Creighton ATO.
- Season tickets can be renewed online through your My Creighton AccountManager (GoCreighton.com/MyAccount), by mail with the renewal form, or over the phone at 402-280-JAYS (5297). Please call if assistance is needed with the online renewal process
- Payment for tickets can be made by cash, check (payable to Creighton Athletics), or credit card (Visa, MasterCard, Discover, or American Express)
- All season ticket orders will be subject to a processing fee
Men's Basketball Priority Point Ranking
New for the 2025-26 men's basketball season are Priority Points. Priority Points have no monetary value and are utilized along with Jaybacker Level to determine a donor rank for benefit allocation purposes. For benefits such as parking, postseason ticket requests, etc., allocation will be based on a donor rank first by Champions Circle/Jaybacker Level, then within each level, by Priority Point total.
All season ticket holders - those with lower bowl seats, upper bowl seats or those with both as well as first-time season ticket purchasers or multi-year purchasers - are given a ranking based on point accumulation. Priority Points will be calculated utilizing the following criteria:
- 1 point for every $100 previously donated to Creighton Athletics until 2018
- 1 point for every $100 donated to Jaybackers since 2018.
- 2 points for every $100 donated to other Athletic Gifts since 2018 (Other Sport-Specific programs, Endowment, Capitial, etc.)
- 1 point for every $1,000 donated to Non-Athletics giving to Creighton University (All-Time).
- 1 point for each Season Ticket Purchased since 2003 (MBB, WBB, VB, BB, MSOC, WSOC).
- 25 points for being a Creighton University Alum (One-Time).
- 25 points for being a former Creighton Unviersity Student-Athlete (One-Time).
- 25 points for any Athletics planned gift on file (One-Time).
For any questions regarding the Priority Point System, please contact the Creighton University Ticket Office.
Single-Game Ticket Orders
- Single game tickets can be purchased 24 hours a day at www.ticketmaster.com or Monday-Friday from 9:00am to 4:30pm at the Creighton University Ticket Office located in the Wayne and Eileen Ryan Athletic Center on campus.
- Online ordering will cease three hours prior home events.
- Single game tickets will be available for pickup as follows:
- Men's & Women's Soccer - Tickets will be at the Will Call table located inside the main West Gate of Morrison Stadium beginning one hour prior to gametime.
- Volleyball - Tickets will be at the Will Call window located at the Wayne and Eileen Ryan Athletic Center (D.J. Sokol Arena) Ticket Office beginning one hour prior to gametime.
- Men's Basketball - Tickets will be at the Will Call window(s) located at the cHI Health Center Omaha Box Office beginning 90 minutes prior to gametime.
- Women's Basketball - Tickets will be at the Will Call window located at the Wayne and Eileen Ryan Athletic Center (D.J. Sokol Arena) Ticket Office beginning one hour prior to gametime.
- Baseball - Tickets will be at the Will Call window(s) located at the Charles Schwab Field Omaha Box Office beginning one hour prior to gametime.
- All single game ticket orders will be subject to a processing fee
Away Contest & Post-Season Tickets
Creighton University will sell tickets to select road contests based on anticipated demand as well as the availability after the requests of the pass list for our players and coaches has been fulfilled. When these tickets are available to purchase through Creighton, we reserve the right to make tickets available to Jaybacker members and season ticket holders before making them available to the general public. Creighton also reserves the right to set individual ticket limits to accommodate the most number of fans. For more information about Jaybackers, click here.
Priority for postseason contests will be first given to members of Champions Circle, Jaybackers, and then season ticket holders. Allocation of seats will be determined by Jaybacker giving level. For more information about Jaybackers, click here.
Tickets for away games and postseason contests that are not being sold by Creighton may be available at the host institution (depending on availability).
Business Hours
The Creighton Athletic Ticket Office Hours: 9:00am-4:30pm, Monday through Friday when the University is open. The ticket office is located in the Wayne and Eileen Ryan Athletic Center (D.J. Sokol Arena).
Mailing Address:
Creighton University Ticket Office
2500 California Plaza
Omaha, NE 68178
Physical Address:
Creighton University Ticket Office
701 Florence Boulevard
Omaha, NE 68102
Phone: 402-280-JAYS (5297)
Fax: 402-280-3373
Email: cuticketoffice@creighton.edu
Gameday Ticket Sales
Men's and Women's Soccer
All gates at Morrison Stadium as well as the Morrison Stadium Box Office located on the west side of the stadium will open beginning one hour prior to the start of the game to sell reserved and general admission tickets. For Men's Soccer only, the Box Office located in the southeast corner of Morrison Stadium will open beginning one hour prior to the start of the game to sell general admission tickets (cash only). Will Call and tickets left under the pass list for both Creighton and the opposing team (players' and coaches' lists) will be located at the table inside the main west gate of Morrison Stadium.
Volleyball
All doors at D.J. Sokol Arena located inside the Wayne and Eileen Ryan Athletic Center as well as the Creighton Ticket Office located at the southeast entrance of the Wayne and Eileen Ryan Athletic Center will open beginning one hour prior to the start of the match to sell reserved and general admission tickets. Will Call and tickets left under the pass list for both Creighton and the opposing team (players' and coaches' lists) will be located at the table inside the southwest entrance of the Wayne and Eileen Ryan Athletic Center.
Men's Basketball
All gates at the CHI Health Center Omaha will open beginning 90 minutes prior to the start of the game. The CHI Health Center Omaha Box Office will open on gamedays starting at 10:00am and will stay open through halftime of the game to sell reserved tickets depending on availability and standing room only tickets (only if reserved tickets are sold out). Tickets purchased online or left at Will Call can be picked up at the windows marked as 'Will Call' at the CHI Health Center Omaha Box Office beginning 90 minutes prior to the start of the game. Tickets left under the pass list for both Creighton and the opposing team (players' and coaches' lists) will be located at a table in the CHI Health Center Omaha Box Office lobby next to the Will Call windows.
Women's Basketball
All doors at D.J. Sokol Arena located inside the Wayne and Eileen Ryan Athletic Center as well as the Creighton Ticket Office located at the southeast entrance of the Wayne and Eileen Ryan Athletic Center will open beginning one hour prior to the start of the match to sell reserved and general admission tickets. Will Call and tickets left under the pass list for both Creighton and the opposing team will be located at the table inside the southwest entrance of the Wayne and Eileen Ryan Athletic Center.
Baseball
All gates at Charles Schwab Field Omaha will open beginning one hour prior to the start of the game. The Charles Schwab Field Omaha Box Office will open on gamedays starting at 10:00am and will stay open through the fourth inning or for 90 minutes after the start of the game (whichever comes first) to sell reserved tickets depending on availability and general admission tickets (only if reserved tickets are sold out). Tickets purchased online or left at Will Call can be picked up at the windows marked as 'Will Call' at the Charles Schwab Field Omaha Box Office beginning one hour prior to the start of the game. Tickets left under the pass list for both Creighton and the opposing team (players' and coaches' lists) will be located at windows at the TD trade Park Omaha Box Office marked for 'Player Families'.
Accessible Seating
Men's and Women's Soccer
Accessible seating behind Sections 102 and 108 is available for purchase on a game-by-game basis while supplies last. Tickets can be purchased at the Morrison Stadium Box Office starting one hour prior to the game as well as at the Creighton Ticket Office during regular business hours (9:00am-4:30pm, Monday through Friday) located in the Wayne and Eileen Ryan Athletic Center / D.J. Sokol Arena.
Volleyball
Accessible seating behind Sections 111 and 112 is available for purchase on a game-by-game basis while supplies last. Tickets can be purchased at the Creighton Ticket Office starting one hour prior to the game as well as during regular business hours (9:00am-4:30pm, Monday through Friday) located in the Wayne and Eileen Ryan Athletic Center / D.J. Sokol Arena.
Men's Basketball
Accessible seating in both the lower bowl and upper bowl are sold out for all home games; however, those interested in accessible seating are encouraged to inquire in-person at the CHI Health Center Omaha Box Office beginning 90 minutes prior to the game.
Women's Basketball
Accessible seating behind Sections 111 and 112 is available for purchase on a game-by-game basis while supplies last. Tickets can be purchased at the Creighton Ticket Office starting one hour prior to the game as well as during regular business hours (9:00am-4:30pm, Monday through Friday) located in the Wayne and Eileen Ryan Athletic Center / D.J. Sokol Arena.
Baseball
Accessible seating in the main level of Charles Schwab Field Omaha is available for purchase on a game-by-game basis while supplies last. Tickets can be purchased at the Charles Schwab Field Omaha Box Office starting one hour prior to the game as well as at the Creighton Ticket Office during regular business hours (9:00am-4:30pm, Monday through Friday) located in the Wayne and Eileen Ryan Athletic Center / D.J. Sokol Arena.
Children & Youth Policy
Children 3 and under do not need a ticket but must sit on the lap of a ticketed patron. For events with youth ticket types, qualifying youth rates are ages 12 and under.
Refunds & Exchanges
All sales are final. To ensure that all customers are receiving the best available seat locations, all sales through the Creighton University Ticket Office are final. We are unable to offer refunds or exchanges.
Secondary Ticket Policy
The Creighton ATO continues to encourage ticket holders to resell or transfer individual game tickets if they are unable to attend an event. However, the Creighton ATO generally prohibits the purchase and resale of tickets by ticket brokers. Ticket brokers are defined as season ticket account holders who purchase tickets with the primary intent of reselling their tickets for profit. The Creighton ATO reserves the right to monitor ticket sales, transfers, and use and withhold season ticket renewal opportunities or cancel ticket orders from any account that exhibits activity consistent with that of a ticket broker. Likewise, the Creighton ATO reserves the right to withhold or alter Jaybacker membership level benefits for any account that it deems, in its sole discretion, is functioning as a ticket broker. Creighton Athletics reserves the right to review all transactions and revoke tickets from any account determined by Creighton Athletics, in its sole discretion, to have purchased tickets with the primary intent to resell. No refund or credit will be given.
Season Ticket Transfer Policy
Thank you for your interest in transferring your Creighton Season Tickets. Requests for transfer may be submitted at any time. Transfer execution is not possible during that sport’s season. Exact contribution values required for transfer might not be known until prior to the next season.
Season ticket transfers are not temporary. The ticket transfer recipient becomes the new season ticket holder for the tickets transferred. Requests are handled individually and not all situations may be covered by existing policy.
The transfer program offers you the opportunity to pass your season tickets on to immediate family members. Click here to download a Ticket Transfer Form.
Transfers
Accessible Seating
Men's and Women's Soccer
Accessible seating behind Sections 102 and 108 is available for purchase on a game-by-game basis while supplies last. Tickets can be purchased at the Morrison Stadium Box Office starting one hour prior to the game as well as at the Creighton Ticket Office during regular business hours (9:00am-4:30pm, Monday through Friday) located in the Wayne and Eileen Ryan Athletic Center / D.J. Sokol Arena.
Volleyball
Accessible seating behind Sections 111 and 112 is available for purchase on a game-by-game basis while supplies last. Tickets can be purchased at the Creighton Ticket Office starting one hour prior to the game as well as during regular business hours (9:00am-4:30pm, Monday through Friday) located in the Wayne and Eileen Ryan Athletic Center / D.J. Sokol Arena.
Men's Basketball
Accessible seating in both the lower bowl and upper bowl are sold out for all home games; however, those interested in accessible seating are encouraged to inquire in-person at the CHI Health Center Omaha Box Office beginning 90 minutes prior to the game.
Women's Basketball
Accessible seating behind Sections 111 and 112 is available for purchase on a game-by-game basis while supplies last. Tickets can be purchased at the Creighton Ticket Office starting one hour prior to the game as well as during regular business hours (9:00am-4:30pm, Monday through Friday) located in the Wayne and Eileen Ryan Athletic Center / D.J. Sokol Arena.
Baseball
Accessible seating in the main level of Charles Schwab Field Omaha is available for purchase on a game-by-game basis while supplies last. Tickets can be purchased at the Charles Schwab Field Omaha Box Office starting one hour prior to the game as well as at the Creighton Ticket Office during regular business hours (9:00am-4:30pm, Monday through Friday) located in the Wayne and Eileen Ryan Athletic Center / D.J. Sokol Arena.
Children & Youth Policy
Children 3 and under do not need a ticket but must sit on the lap of a ticketed patron. For events with youth ticket types, qualifying youth rates are ages 12 and under.
Refunds & Exchanges
All sales are final. To ensure that all customers are receiving the best available seat locations, all sales through the Creighton University Ticket Office are final. We are unable to offer refunds or exchanges.
Secondary Ticket Policy
The Creighton ATO continues to encourage ticket holders to resell or transfer individual game tickets if they are unable to attend an event. However, the Creighton ATO generally prohibits the purchase and resale of tickets by ticket brokers. Ticket brokers are defined as season ticket account holders who purchase tickets with the primary intent of reselling their tickets for profit. The Creighton ATO reserves the right to monitor ticket sales, transfers, and use and withhold season ticket renewal opportunities or cancel ticket orders from any account that exhibits activity consistent with that of a ticket broker. Likewise, the Creighton ATO reserves the right to withhold or alter Jaybacker membership level benefits for any account that it deems, in its sole discretion, is functioning as a ticket broker. Creighton Athletics reserves the right to review all transactions and revoke tickets from any account determined by Creighton Athletics, in its sole discretion, to have purchased tickets with the primary intent to resell. No refund or credit will be given.
Season Ticket Transfer Policy
Thank you for your interest in transferring your Creighton Season Tickets. Requests for transfer may be submitted at any time. Transfer execution is not possible during that sport’s season. Exact contribution values required for transfer might not be known until prior to the next season.
Season ticket transfers are not temporary. The ticket transfer recipient becomes the new season ticket holder for the tickets transferred. Requests are handled individually and not all situations may be covered by existing policy.
The transfer program offers you the opportunity to pass your season tickets on to immediate family members. Click here to download a Ticket Transfer Form.
Transfers
- Effective immediately, all season ticket holders will be allowed to transfer their season tickets to immediate family members.
- Immediate family members are limited to the spouse of the current season ticket holder, a parent of the current season ticket holder, a child of the current season ticket holder, a sibling of the current season ticket holder, or to a domestic partner of the current season ticket holder.
- In order to transfer season tickets, please fill out the Season Ticket Transfer Request Form and provide proof of relationship.
ADA/Wheelchair/Mobility Impaired:
- Season Tickets offered in the wheelchair accessible, and mobility impaired designated areas are non-transferable.
- If a transfer is requested, we will work with interested parties to find seats in a public donor location and/or provide access to the Seat Yourself process to select new seats. Based on availability. Season Ticketholders will be responsible for annual donation, set at present-day value at time of purchase, for allocated seat location (if applicable).
- Requesting season ticket holders in need of wheelchair accessible or mobility impaired seats would need to place a request and work through the request process.
Proof of Relationship
- Season ticket holders wanting to transfer their tickets must provide proof of relationship.
- Proof of relationship between the existing account holder of record and the new account holder can include, but is not limited to, copies of: a birth certificate, a marriage license, or adoption papers.
- In the event an account holder of record is deceased, a copy of a death certificate is required in addition to proof of relationship.
Per-Seat Donation
- New or existing account holders receiving transferred season tickets must assume the applicable seating donations.
Limitations
- Only one transfer is permitted every 12 months per account
Premium Seating, Priority Points and Parking Transfer:
Premium Seating for all sports may only be transferred to immediate family. Premium seating is not eligible to be transferred to non-family individuals, businesses or LLCs.
Parking Passes are not transferrable from an individual account holder. Once the transfer is complete, a request for parking may be submitted for future opportunities (based on availability).
Priority points, lifetime giving and parking are transferrable from a business to an individual with proof that sole ownership and previous donations have been paid by the individual requesting transfer.
Faculty Staff and Student Season Tickets:
Faculty/staff season tickets are non-transferable. Immediate family members of retired or deceased faculty/staff members may inquire about donor ticket options that are outside of the Faculty/Staff seating areas.
Business Entities, Family Trusts, Partnerships and LLCs:
Season Ticket transfers involving an organization or partnership are possible under limited circumstances. Details for these limited circumstances are described below.
Business to Personal:
Personal to Business, Family Partnership or LLC:
Business to Business-Sold Company:
Business to Business – Name Change:
Premium Seating for all sports may only be transferred to immediate family. Premium seating is not eligible to be transferred to non-family individuals, businesses or LLCs.
- Premium seating is defined as club seats, courtside seats, VIP seats and suites.
Parking Passes are not transferrable from an individual account holder. Once the transfer is complete, a request for parking may be submitted for future opportunities (based on availability).
Priority points, lifetime giving and parking are transferrable from a business to an individual with proof that sole ownership and previous donations have been paid by the individual requesting transfer.
Faculty Staff and Student Season Tickets:
Faculty/staff season tickets are non-transferable. Immediate family members of retired or deceased faculty/staff members may inquire about donor ticket options that are outside of the Faculty/Staff seating areas.
Business Entities, Family Trusts, Partnerships and LLCs:
Season Ticket transfers involving an organization or partnership are possible under limited circumstances. Details for these limited circumstances are described below.
Business to Personal:
- As applicable, permission to transfer tickets in writing needs to be made by the Owner, CEO, President, General Manager or another executive position at the local office.
- If applicable, new recipient will be responsible for annual donation, set at present-day value at time of transfer, for transferred seats.
- A lower than current value may be applicable for sole proprietors that transfer into their personal name, but it will never be less than what they are currently donating. Discounts not applicable for premium seating.
- Priority points, lifetime giving and parking are transferrable with proof that sole ownership and previous donations have been paid by the individual requesting transfer. The account would be changed to the new recipient’s name.
- A new donor & ticket account will be established if one doesn’t currently exist.
Personal to Business, Family Partnership or LLC:
- Season ticket transfers from an individual to a business, family partnership, LLC or other entity would require the new season ticket holder of record to assume the present-day donation value (shown on Annual Donation Value Map) assigned to the specific transferred seating location, at the time of transfer.
- In addition, the annual per seat contribution is subject to an annual review and changes to the current value as established by Creighton Athletics Development & Ticketing each year. If the annual per seat contribution would increase, the invoice would reflect that higher value.
- Premium seating is not eligible to be transferred to non-family individuals, businesses or LLCs.
- Premium seating is defined as club seats, courtside seats, VIP seats and suites.
- A new donor & ticket account will be established if one doesn’t currently exist.
- Priority points & lifetime giving are not transferrable.
- Parking passes are not transferrable.
Business to Business-Sold Company:
- Businesses that are sold to another business would require the new season ticket holder of record to assume the present-day donation value (shown on Annual Donation Value Map) assigned to the specific transferred seating location, at the time of transfer.
- In addition, the annual per seat contribution is subject to an annual review and changes to the current value as established by Creighton Athletics Development & Ticketing each year. If the annual per seat contribution would increase the invoice would reflect that higher value.
- Premium seating is not eligible to be transferred to non-family individuals, businesses or LLCs.
- Premium seating is defined as club seats, courtside seats, VIP seats and suites.
- A new donor & ticket account will be established if one currently doesn’t exist
- Priority points & lifetime giving are not transferrable
- Parking passes are not transferrable
Business to Business – Name Change:
- Business must provide legal documentation showing the current business was not purchased and that the business only changed its name
- If applicable, annual donation will remain consistent with value set previously for business of record but under the new name
- The existing account will be updated with the new name once documentation has been provided
- Annual donations are only required for Men’s Basketball
How Transferring Season Tickets Affects Priority Order
- Season ticket history will be transferred to new ticket holder of record.
- Financial giving and alumni status will not be transferable to new season ticket holder of record except in the case of transfer to spouse.
